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Privacy Policy

Introduction

Your privacy matters to us. This policy explains how Titanium Digital Pty Limited (ABN 17 609 023 841, "Titanium", "we", "us") collects, uses and protects information when you use our website, and the choices you can make about it.

Information we collect

Details you provide. When you submit an enquiry, book a demo, or subscribe to our newsletter, you may provide personal information such as your name, email address, phone number, company name, job title, and the contents of your message. We collect only the information needed to respond to your request or deliver the updates you requested.

Information collected automatically. When you browse our website, analytics and advertising tools (such as Google Analytics and Google Ads) automatically collect technical and usage data, including your browser type, operating system, device details, pages viewed, and visit duration. When you submit a form on our site, our systems also automatically capture your IP address and submission timestamp alongside your message to verify authenticity, prevent spam, and secure our systems.

How we use your information

We use your information to:

  • Respond to your enquiry or demo request;
  • Deliver and update the content you have subscribed to;
  • Operate, secure and improve our website and services; and
  • Where consistent with the Privacy Act and with your consent, contact you from time to time about relevant products, services or updates.

Direct marketing and your choices

You may occasionally receive updates or relevant communications from us. You can opt out at any time by using the unsubscribe link in any email or by contacting us at solutions@titanium.com.au. We will not continue contacting you for marketing once you have opted out.

Cookies, analytics, and advertising

We use cookies, pixels, and tracking technologies deployed via Google Tag Manager to operate, measure, and market our website:

  • Google Analytics: Collects information about how visitors navigate and interact with our site to help us measure performance and improve user experience. You can opt out using the Google Analytics Opt-out Browser Add-on.
  • Google Ads & Remarketing: We use advertising cookies to display relevant ads across Google search and partner networks to individuals who have previously visited our site. You can manage your preferences or opt out of personalised advertising through Google Ads Settings or the Network Advertising Initiative.

You can also control or block cookies through your browser settings, though doing so may impact some site features.

Third-party services and overseas storage

We use trusted third-party providers to support our operations, host our systems, and manage customer communications:

  • Customer Relationship Management (CRM): HubSpot, used to manage enquiries, contact records, and communications.
  • Cloud Infrastructure and Hosting: Amazon Web Services (AWS) and web hosting providers.
  • Analytics and Advertising: Google (Google Tag Manager, Google Analytics, and Google Ads).

Some of these service providers, including HubSpot and Google, store and process data on servers located outside Australia, predominantly in the United States. Where personal information is transferred or accessed overseas, we take reasonable steps to ensure the recipient handles your data in accordance with standards consistent with the Australian Privacy Principles.

Data security

To prevent unauthorised access, maintain accuracy and ensure correct use of your information, we maintain appropriate physical, electronic and managerial safeguards. Our broader security practices, including ISO 27001:2022 certification, are described on our Security page.

Data retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain ongoing business and customer relationships, preserve accurate operational records, resolve disputes, and comply with our legal obligations. When personal information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it. You may also request the deletion of your personal information at any time.

Your rights

You may request access to, or correction of, the personal information we hold about you, or request its deletion where appropriate, by contacting us using the details in the Privacy enquiries and complaints section below. We may need to verify your identity before responding.

Privacy enquiries and complaints

If you have a question, concern, or complaint about how we handle personal information, or believe we have not complied with the Privacy Act 1988 (Cth) or the Australian Privacy Principles, contact us at solutions@titanium.com.au or 1300 885 100. We aim to acknowledge your enquiry promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.